Essential skills: It is critical that the candidate demonstrate the ability to: Use skills and knowledge to provide domestic violence support in NESB communities, in particular, to: develop and maintain working relationships with key people within the community to promote domestic violence services and engender their confidence and support identify the information needs of the community relating to domestic violence using appropriate research and evaluation techniques adapt work processes as appropriate depending on specific cultural and linguistic needs that does not compromise the safety of workers and client's facilitate resolution of issues by using appropriate interpersonal methods which are appropriate to the community and the individual's specific circumstances depending on the work program or services provided apply specific knowledge of particular groups or issues (e.g. alcohol and other drugs (AOD), same-sex relationships, religious, survivors/victims, users of violence, mental health etc.) identify indicators of domestic violence and their likely impacts on the person affected by domestic violence accurately interpret and comply with legal and procedural requirements In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: research involving analysis and evaluation for identifying domestic violence information and resource requirements of the community leadership relating to providing guidance to help achieve outcomes and gain agreement on concepts which are required to enlist support from key people and groups within the community problem solving for a broad range of unpredictable problems involving analysis, assessment, evaluation and the development of new ways of delivering domestic violence services which address the specific cultural needs of the community assessment, such as to assess the need to use an interpreter/interpreting services and identify qualified and appropriate interpreters/interpreter services basic counselling, such as questioning and active listening (paraphrasing, clarifying, summarising, story telling) techniques, including non-judgemental and empathic approaches to provide a first point of contact literacy and communication in relation to presentation of information in a manner appropriate to the culturally and linguistically diverse needs of the community understanding and applying knowledge of cultural issues without stereotyping or homogenising the client/client group responding sensitively to disclosures and ability to maintain confidentiality when working with people affected by domestic violence |